The Golden Service Initiative is a citizen-driven social enterprise dedicated to promoting a culture of excellence in service delivery across Rwanda. Inspired by President Kagame’s national call to improve the quality of services.
This initiative empowers citizens and institutions to uphold high service standards. By highlighting both positive and negative service experiences, we aim to encourage accountability, citizen engagement, and sustainable development through improved service delivery.
About us
Mission
To enhance service delivery in Rwanda by empowering citizens and institutions to champion excellence, accountability, and innovation in every sector of society.
Vision
A Rwanda where every citizen experiences timely, respectful, and high-quality service from both public and private institutions, contributing to inclusive development and good governance.